The Americans with Disabilities Act (ADA) of 1990 directs transit services to provide individuals with disabilities the opportunity to use public transportation services. This includes providing “origin to destination” style curb-to-curb service for individuals who cannot use traditional transit services. The City of Guadalupe offers origin to destination service for eligible disabled residents, also referred to as ADA service.ADA law requires that the ADA service is provided in the same area and during the same times as the “fixed route” service, also known as The Flyer, and extending ¾ of a mile on either side of the route. This corridor includes the entire inhabited city limits of Guadalupe, along Highway 166 (Main St.) to Santa Maria, ending at the Santa Maria Transit Center. As an accommodation to passengers using the ADA service, the City has extended this service area to include passenger destinations within the City of Santa Maria and Orcutt.
ADA service requires verification of a passengers’ disability. An application can be printed from this website (click here) or obtained from SMOOTH office, Monday through Friday, 8:00 a.m. through 5:00 p.m. at:
While ADA law requires that “next day response time” be provided for the scheduling of ADA rides, as much notice as possible is greatly appreciated. Trips can be scheduled up to 14 days in advance and repeated trips can be scheduled.
Passengers not showing up for a scheduled ride places a large financial and scheduling burden on the City. Passengers who consistently miss scheduled appointments will be contacted by transit management staff. It may be determined that a suspension from service is needed. This suspension will be issued in writing, must include a description of the reasons for the suspension, and the length of time for the suspension. A suspended passenger has the opportunity to appeal this process by submitting a written request for a hearing.
All ADA vehicles are wheelchair lift equipped and capable of handling a “standard” sized wheelchair and most electrically operated wheelchairs. Service animals trained to assist passengers are allowed on the vehicle. Passengers are permitted to travel with respirators, oxygen, and other life support equipment unless they are in violation of hazardous materials regulations for transit vehicle operations.
If a denial is issued by a transit supervisor, a notice of denial will be sent to the applicant including the reason(s) for the denial and the procedure for appealing the decision. The time limitation for the appeal can not be less than 60 days. The appeal can be made in person or in writing and necessary support must be made available, such as language translation, sign language interpreter, etc. The appeal will be reviewed by the transit contractor and the City of Guadalupe City Administrator and a decision will be issued to the complainant.