Non-Emergency Transportation

In March 2010, SMOOTH, Inc. was authorized by the State of California Department of Healthcare Services (DHS) and CenCal Health as a Medi-Cal Non-Emergency Medical Transportation provider for northern Santa Barbara and southern San Luis Obispo counties. Services Provided:

  • Round trip origin to destination transportation from eligible member residences to prescription authorized medical appointments at participating Medi-Cal facilities / offices.

Service Area

SMOOTH Non Emergency Medical Transportation is available for eligible members and medical facilities in select northern Santa Barbara and southern San Luis Obispo county communities. Please call SMOOTH's office at (805) 922-8476 for specific area.

Service Hours/Days

SMOOTH Non Emergency Medical Transportation is available Monday through Friday, 8:00 a.m. – 5:00 p.m.

Rides are scheduled through SMOOTH office staff Monday – Friday, 8:00 a.m. – 5:00 p.m.

Scheduling Process

A minimum of two day's notice is required for reservations, and reservations may be scheduled up to a month in advance.

Passenger rides can be scheduled by either:

  • An eligible CenCal / Medi-Cal enrolled patient with active Member ID number and written physician’s prescription for the transportation, or:
  • An Authorized CenCal Health Member physician, with a written prescription for transportation.


The caller will need to have the following information ready for the SMOOTH Dispatch / Scheduler:

  • Patient’s name, address (street, number, and city), and phone number
  • Patient’s CenCal Health Member ID number
  • Physician’s name, address (street, number, and city), and phone number
  • Provide the physician's written prescription for transportation
  • Appointment time
  • Return trip time