Guadalupe
Transit
ADA services for disabled passengers
Transit
ADA services for disabled passengers
GUADALUPE TRANSIT
ADA SERVICES FOR DISABLED PASSENGERS
The Americans with Disabilities Act (ADA) of 1990 directs transit services to
provide individuals with disabilities the opportunity to use public
transportation services. This includes providing “demand response” style
curb-to-curb service for individuals who cannot use traditional transit
services. The City of Guadalupe offers curb-to-curb style transit services for
eligible disabled residents, also referred to as ADA service.
ADA law requires that the ADA service is provided in the same area and
during the same times as the “fixed route” service, also known as The Flyer,
and extending ¾ of a mile on either side of the route. This corridor includes
the entire inhabited city limits of Guadalupe, along Highway 166 (Main St.) to
Santa Maria, ending at the Santa Maria Transit Center. As an accommodation
to passengers using the ADA service, the City has extended this service area to
include passenger destinations within the City of Santa Maria and Orcutt.
ADA Service Applications
ADA service requires verification of a passengers’ disability. An application
can be printed from this website (click here) or obtained from SMOOTH
office, Monday through Friday, 8:00 a.m. through 5:00 p.m. at:
240 East Roemer Way
Santa Maria, CA 93454
(805) 922-8476
Fax: (805) 928-3846
Email: smoothinc_@hotmail.com
ADA Service Hours and Fares
Monday through Friday…6:15 a.m. – 7:15 p.m.
Saturday…8:15 a.m. – 5:15 p.m.
ADA Fare is $3.00 per trip, $6.00 for a round trip.
General Rules
Scheduling a Ride:
While ADA law requires that “next day response time” be provided for the
scheduling of ADA rides, as much notice as possible is greatly appreciated.
Trips can be scheduled up to 14 days in advance and repeated trips can be
scheduled.
No-Show Policy:
Passengers not showing up for a scheduled ride places a large financial and
scheduling burden on the City. Passengers who consistently miss scheduled
appointments will be contacted by transit management staff. It may be
determined that a suspension from service is needed. This suspension will be
issued in writing, must include a description of the reasons for the suspension,
and the length of time for the suspension. A suspended passenger has the
opportunity to appeal this process by submitting a written request for a
hearing.
Mobility Aids, Companion Animals, and Life Support Equipment:
All ADA vehicles are wheelchair lift equipped and capable of handling a
“standard” sized wheelchair and most electrically operated wheelchairs.
Service animals trained to assist passengers are allowed on the vehicle.
Passengers are permitted to travel with respirators, oxygen, and other life
support equipment unless they are in violation of hazardous materials
regulations for transit vehicle operations.
ADA SERVICES FOR DISABLED PASSENGERS
The Americans with Disabilities Act (ADA) of 1990 directs transit services to
provide individuals with disabilities the opportunity to use public
transportation services. This includes providing “demand response” style
curb-to-curb service for individuals who cannot use traditional transit
services. The City of Guadalupe offers curb-to-curb style transit services for
eligible disabled residents, also referred to as ADA service.
ADA law requires that the ADA service is provided in the same area and
during the same times as the “fixed route” service, also known as The Flyer,
and extending ¾ of a mile on either side of the route. This corridor includes
the entire inhabited city limits of Guadalupe, along Highway 166 (Main St.) to
Santa Maria, ending at the Santa Maria Transit Center. As an accommodation
to passengers using the ADA service, the City has extended this service area to
include passenger destinations within the City of Santa Maria and Orcutt.
ADA Service Applications
ADA service requires verification of a passengers’ disability. An application
can be printed from this website (click here) or obtained from SMOOTH
office, Monday through Friday, 8:00 a.m. through 5:00 p.m. at:
240 East Roemer Way
Santa Maria, CA 93454
(805) 922-8476
Fax: (805) 928-3846
Email: smoothinc_@hotmail.com
ADA Service Hours and Fares
Monday through Friday…6:15 a.m. – 7:15 p.m.
Saturday…8:15 a.m. – 5:15 p.m.
ADA Fare is $3.00 per trip, $6.00 for a round trip.
General Rules
Scheduling a Ride:
While ADA law requires that “next day response time” be provided for the
scheduling of ADA rides, as much notice as possible is greatly appreciated.
Trips can be scheduled up to 14 days in advance and repeated trips can be
scheduled.
No-Show Policy:
Passengers not showing up for a scheduled ride places a large financial and
scheduling burden on the City. Passengers who consistently miss scheduled
appointments will be contacted by transit management staff. It may be
determined that a suspension from service is needed. This suspension will be
issued in writing, must include a description of the reasons for the suspension,
and the length of time for the suspension. A suspended passenger has the
opportunity to appeal this process by submitting a written request for a
hearing.
Mobility Aids, Companion Animals, and Life Support Equipment:
All ADA vehicles are wheelchair lift equipped and capable of handling a
“standard” sized wheelchair and most electrically operated wheelchairs.
Service animals trained to assist passengers are allowed on the vehicle.
Passengers are permitted to travel with respirators, oxygen, and other life
support equipment unless they are in violation of hazardous materials
regulations for transit vehicle operations.
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